Prepare the materials- To make the statement look convincing, collect:
- Screenshot of your Steam profile with nickname and avatar.
- Your Steam ID.
- A screenshot from the mobile Steam Guard is a confirmation that you have access to your account.
- Screenshot of the login notification from a different IP address (you can use an old email or notification from Steam).
Tips for applyingI want to share the so-called lifehack, which I knew about for a long time, but did not believe in its effectiveness. This method works for all versions of PUBG on Steam and can help unlock your account.
The main advice is to lie to technical support. Refer to the fact that the account has been hacked. You can specify that you were on duty or on a business trip, and someone got access to your account. Before that, be sure to restore your account — this will add credibility.
This method can be used for the future. Recommended:
- Change the IP address using a VPN or a free spoofer.
- Change the account password.
- Enable two-factor protection.
In case of blocking, you can always refer to the fact that the account has been hacked. One of the users recently showed a screenshot and confirmed the effectiveness of the method. This is not a guarantee, but there is a chance to successfully remove the ban. Many people do not even consider contacting support, but in vain.
Write a support messageGo to the website https://support.pubg.com and create a request via the chatbot. Sample text:
My account has been hacked. I found a login from a different IP address, but I didn't pay attention because I use a VPN. I bought the game a long time ago, and I've played a lot of hours of fair play. I didn't use any cheats. Please remove the lock.
Attach the materialsAttach all the prepared screenshots to the request.
Expect a responseSupport usually responds within a few days. Success depends on the quality of your story and how thoroughly they will check the information.
ConclusionIf your account has been blocked for using cheats, but you want to try to remove the ban, it is important to act wisely. Prepare a plausible story, collect supporting materials, and send a correct message to support. This method does not guarantee success, but it gives you a chance to regain access to the game.